Archives: FAQ

We have a meticulous and rigorous vetting process.  We require a Certificate of Analysis for each product from the brand.  Even products that are packaged as “Full-Spectrum” or “THC-free” may be mislabeled and lack information on potency.  With these third-party lab results, we also confirm that the lab itself is GMP and ISO certified, which… Continue reading What is your vetting process for products?

Hemp CBD Wellness is a refuge of calm that invites you to slowdown and explore – our shops are nestled in the UpTown Park Ridge and Downtown Arlington Heights Illinois neighborhood. Twenty-first century personalized wellness. We hope to be a companion whether you’re interested in learning more about the hemp plant or looking for a… Continue reading What is your in-store experience like?

Please note: We are currently using UPS Mail Innovations for all ground shipping orders, which involves both the U.S. Postal Service and UPS. All orders start out with UPS, but some do get routed to local post offices for final delivery. Our team will issue all customers a USPS tracking number, which can be used… Continue reading What Shipping & Handling methods do you offer?

If you’ve placed an order and would like to modify the items or shipping address, please call our team at 1-847-430-3640. If the order has not shipped, we can modify the order to your liking. If the order has shipped, you will then need to follow the return/exchange process.